German Shepherd Rescue Elite is committed to delivering a high standard of service to anyone who engages with our work.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.

You can provide you feedback by:

We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

If you are not happy with the response you receive, you can escalate your concerns to Lizzy Brown or Allison Clarke who will consider the matter in more detail.

If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Regulator, the self regulator for fundraising in the UK, to consider it by:

German Shepherd Rescue Elite is registered with the Fundraising Regulator and we agree to abide by its decisions. Please note that the Fundraising Regulator can only consider complaints received within 12 weeks of the original incident.

Why we do what we do

German Shepherd Rescue Elite was not only set up to help as many unwanted, abandoned and neglected German Shepherds as possible, but to also offer education to the general public on the responsibilities / pros / cons of owning a large working breed dog and to be able to offer help and advice so hopefully we can become the prevention for once instead of always being the cure.

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Copyright © 2015 German Shepherd Rescue Elite. All rights reserved.

Registered Charity No: 1150928.                    Registered Company No. 8289960.